Identity orchestration platform
One platform across every stage of the customer lifecycle. Verification, screening, decisioning and re-authentication — genuinely orchestrated, not stitched together.
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Your problem
Most enterprises don't have an identity problem. They have a fragmentation problem — different providers for verification, screening, biometrics and monitoring, each with its own rules and evidence trail.
The customer sees one brand. Your business sees the seams.
Every new vendor adds plumbing, custom code and another relationship to manage. The integration tax compounds quietly.
Enterprises are moving to integrated identity platforms as the only sustainable way to deliver digital products at scale.
The orchestration layer
Verification, screening, biometrics, compliance —
every decision identity has to make, orchestrated in one Integrated Identity Platform.
One customer. One identity. One audit trail your board can defend.
Any digital use case → Platform → Any digital channel
True orchestration isn't one feature — it's three, working together around an AI brain that decides in real time. Most identity vendors offer one. A real platform needs all three.
Vendors known to have orchestration capabilities stop at one element. Without the other two, they can't adequately orchestrate.
Pre-built rules and decision pathways that fire in real time — from KYC workflow automation to compliance decisioning. 90%+ of decisions automated — every one auditable, every one defensible.
80+ pre-configured integrations with biometric, data and signal providers. Bring your stack with you; we orchestrate above it.
Product managers configure new journeys without engineering. The platform stays yours to evolve — at your pace, not ours.
How the identity orchestration platform works
Identity decisions don't happen once. They happen at every stage — from before a customer creates an account, through every transaction, to ongoing engagement. The platform orchestrates all five.
Attract good users. Block bad actors before they create an account.
Verify identity. Capture biometrics. Build a customer's digital identity.
Authenticate and authorise returning users — risk-based, friction-aware.
Score transactions in real time. Catch fraud as patterns emerge, not after.
Reuse the verified identity across every channel. Re-authenticate without starting over.
What's already here
Verifiable credentials and reusable KYC can sound like next decade. They needn't. Contactable is already orchestrating verifiable credentials — through RICA4U, our productised reusable identity platform for telco — with the same architecture ready for the next wave as standards take shape across South Africa and the continent.
The benefits:
The AI engine and console
Athena is the AI validation engine inside Contactable's platform — and the console the people who run it work in. The same source of truth, two faces. The engine decides; the cockpit shows the work.
Operations sees throughput. Compliance sees the audit trail. Fraud sees the signals. 90%+ of decisions are AI-driven — every one of them auditable, every one defensible.
The return on orchestration
Liminal Strategy Partners' independent analysis of the commercial case for moving off a vendor patchwork — and of Contactable's recognition as a Regional Leader for Middle East & Africa, alongside Experian and TransUnion.
The economics of an IIP
ROI for leading Integrated Identity Platforms
Source: Liminal, The Rise of Integrated Identity Platforms, 2023
reduction in abandonment rates for enterprises on an IIP
of enterprises are using 4+ vendors in onboarding today
of enterprises want to switch to IIPs in the next five years
Capabilities
Five capability clusters working through one orchestration layer — from first verification to reusable identity.
Capabilities
“Contactable helped us modernise a critical part of our customer onboarding process by bringing identity verification, AML screening and compliance controls into a single digital workflow. The result has been a more efficient onboarding experience, stronger fraud controls and greater confidence in the integrity of every customer relationship”
Application Development Manager | AVBOB
The plain-language answers buyers reach for — from compliance leads, fraud heads and engineering teams sizing the platform for production.
It's a single layer that connects and sequences every identity check — verification, biometrics, screening, UBO, re-authentication — across your customer journeys. Instead of integrating and maintaining each vendor yourself, you integrate once and route every decision through one engine with one audit trail.
An IIP goes beyond orchestration: it's an enterprise identity management platform that owns the identity, compliance and workflow layers together. Contactable is built as an IIP — verification, decisioning and the data sources behind them live on one platform, so a verified identity can be reused across products and channels.
A bundled stack is several vendors invoiced together — the seams are still yours to manage. An IIP removes the seams: one integration, one decision engine, one evidence trail. Your fraud, compliance and growth teams work from the same identity foundation rather than reconciling five.
Customer verification (document, biometric, address, account), business verification (KYB and UBO), real-time fraud and risk intelligence, AML and sanctions screening, reusable KYC, RICA4U digital SIM registration and re-authentication — all orchestrated by Athena.
Most integrations are live in weeks, not months. The platform is API-first behind a single integration point — once that's in, capabilities are switched on without re-architecting, and journeys are changed in the visual workflow builder.
Yes. Contactable is network- and vendor-agnostic. You can route to providers you already use through the same orchestration layer, then consolidate over time on your own terms — never locked into a single provider's stack.
Reach out to our team for technical details
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Most vendors ship identity as a feature. We ship it as a platform. Talk to the team about putting orchestration to work for your enterprise.