KYC Verification

Know why you said yes.

KYC verification for South Africa that keeps customers moving, with the checks, decisions and evidence to explain an approval long after onboarding.

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The platform

When checks don’t
connect your team has to.

An identity result here. A screening result there. Your customers wait while your team fills the gap.

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Customers start again

Watchlists refresh constantly. A screening tool that batch-updates weekly misses what a regulator can see today.

history

The question in
18 months

When every PEP namesake triggers a review, the genuine match disappears under the noise. Risk slips through.

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The journey

One customer. One record, from first yes to audit.

KYC doesn’t end at onboarding. Here is what the relationship looks like when every stage shares one record.

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The first yes, in under two minutes

ID and selfie captured once. Identity, liveness and screening run as one flow; your rules return a decision and its evidence.

The recipe

Four checks. One recipe.

Verify the identity

Home Affairs and NIIS checks with document authentication, so the ID is real and belongs to a real record.

ID Verification ↗

Match the person

Liveness and 1:N face matching confirm the holder is the ID's owner, present, and not a known fraud face.

Biometrics ↗

Screen the risk

PEP, sanctions, adverse media and the SAFPS fraud database, in the same flow, before the decision.

AML Screening ↗

Recognise the returning customer

Reusable KYC carries a finished verification into the next product or channel, with consent. Nothing repeats.

Reusable KYC ↗

Platform

Your team should manage risk.
Not the gaps.

Verification, screening and decisioning run as one flow behind one API. Your rules shape the journey. Checks and evidence stay connected.

The Contactable platform

New product.
Same person.
Why start again?

Verification, screening and decisioning run as one flow behind one API. Your rules shape the journey. Checks and evidence stay connected.

Book a Demo Explore Reusable KYC

Process

Built for the industries that verify at scale

Different regulators, different journeys, the same need: KYC that holds up and doesn't slow growth.

Banks and lenders

Account opening and origination with identity, biometrics and screening in one onboarding journey.

Fintechs

Onboard at app speed with a KYC API that carries every check, without a bank-sized compliance team.

Telcos

Subscriber onboarding where verification is reused across products and channels instead of repeated.

Insurers

Policyholder verification at quote, claim and payout, with the same customer recognised each time.

Motor dealers

Accountable institutions under FICA. Verify buyers at the desk in minutes, with evidence ready on request.

Evidence at scale

The questions
come later.

An approval needs more than a pass result. Keep checks, rules and decision together for when questions arrive.

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15M+

IDV and full KYC journeys processed

"Contactable have helped us implement a reliable verification process as part of our compliance infrastructure. Their team was responsive, the integration was straightforward, and the solution has performed consistently for our operational teams."

Patrick Laka

Head of Operational Compliance and Fraud | GoTyme Bank

What is KYC?

KYC (Know Your Customer) is the process of verifying a customer's identity and assessing risk before and during a business relationship. In South Africa, KYC verification forms part of accountable institutions' obligations under FICA.

What is e-KYC?

e-KYC (electronic Know Your Customer, also written eKYC) carries out KYC checks digitally during digital customer onboarding. It uses tools such as digital document capture, biometric verification and screening.

What FICA means for your process

Your institution's Risk Management and Compliance Programme (RMCP) sets out how it verifies identity and manages risk. The platform connects the checks and evidence that support that process; responsibility for compliance remains with your institution.

Questions

The questions compliance and product teams ask before they change how KYC runs. Straight answers, no hedging.

KYC is the duty: verify who your customer is and assess their risk. e-KYC is the digital way of meeting it, with document capture, biometric matching and screening done on a device instead of in a branch. The duty is the same. What changes is the speed, the drop-off and the quality of the evidence.

Point solutions handle one signal at a time. We orchestrate every signal across the customer journey — onboarding, transaction, re-authentication, ongoing monitoring — so your fraud, compliance and growth teams work from the same identity foundation.

Most automated KYC integrations are live in weeks, not months. The platform is API-first and exposed through a single integration point — once that's in, capabilities can be turned on without re-architecting.

FICA, FATF grey-listing obligations and POPIA are designed into the platform. ISO 27001 certified data handling and a defensible audit trail mean KYC compliance in South Africa is the floor, not the ceiling.

Yes. Citizen identities are verified and KYC'd across 15 African countries, with document and biometric coverage that extends globally where required.

Something we
haven’t covered?

Our team can walk through your specific setup.

Start a conversation

Show us where your KYC gets stuck.

Bring the journey you run today: The repeated request, the manual hand-off, the approval that’s hard to explain. We’ll show you how it connects.

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Know why you said yes.