Contactable ensures Information Security Standards


Contactable, a leading provider of customer identity proofing and onboarding solutions, proudly announces its recent accomplishment of obtaining ISO/IEC 27001:2022 certification.

This globally recognized standard for information security management, published by the International Organization for Standardization (ISO), further solidifies Contactable’s commitment to safeguarding sensitive data.

The ISO/IEC 27001:2022 certification was granted after a meticulous audit performed by the British Standards Institution (BSI), a renowned organization offering auditing, certification, and training services.

BSI thoroughly evaluated and assessed Contactable’s information security management system, verifying that the company aligns with the stringent requirements outlined in the ISO/IEC 27001:2022 standard.

Contactable’s achievement holds significant importance considering the innovative Integrated Identity Platform (IIP) they provide. This cutting-edge technology facilitates streamlined digital customer onboarding while incorporating regulatory compliance at every step. By leveraging the IIP, clients can onboard customers efficiently, while simultaneously fortifying defences against fraudulent activities. Notably, Contactable stands as the pioneer in Africa to develop and operationalize such a comprehensive identity platform.

Given the paramount significance of information security in Contactable’s operations, the company has built its technological foundation with security as a core tenet. To cultivate a culture of continuous improvement, development, and awareness, Contactable has adopted the ISO/IEC 27001:2022 framework as its information security standard of choice. This strategic decision empowers the Contactable team to implement robust business controls and processes, effectively managing and mitigating information security risks associated with their operations.

Adhering to ISO/IEC 27001:2022 not only reinforces Contactable’s dedication to data protection, but also aids in demonstrating compliance with the Protection of Personal Information Act. The certification confirms that Contactable has implemented the necessary security measures to maintain the availability, integrity and confidentiality of the personal information they process.

Contactable’s attainment of ISO/IEC 27001:2022 certification marks a significant milestone in their ongoing commitment to providing secure and compliant customer identity proofing and onboarding solutions. With this recognition, Contactable continues to raise the bar for information security standards, delivering peace of mind to clients and reinforcing their position as a trusted leader in the industry.