Close-up of an eye partially covered by orange fabric — representing fragmented identity

Your problem

Your customer sees one brand. Your business sees the seams.

Most enterprises don't have one identity problem. They have a fragmentation problem. Different vendors. Different rules. Different evidence trails. Over time, the customer journey breaks.

Not because the tools are broken. Because the journey is. The result?

phishing

Fraud slips through

Stand-alone tools catch one signal at a time and miss the patterns that connect them.

sentiment_stressed

Customers feel friction

When verification is bolted on, every channel asks customers to prove themselves again. Trust erodes.

Proven at
African scale.

Built to handle the volume, regulation and complexity behind Africa's most demanding customer journeys.

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100M+ API calls per month
15 African
countries
<90s Average end-to-end processing
90%+ AI-driven decisioning

Where would you like to go next?

Explore the platform, productised solutions and sectors where connected identity creates the greatest advantage.

Smiling woman in a headwrap using her phone at sunset, surrounded by verified credential icons — digital certificate, ID card, driving licence and more

Reusable KYC

Verify once. Build trust everywhere.

Let verified customers reuse trusted identity data across products and journeys, reducing friction and strengthening compliance.
Smiling man in a beanie pointing at the RICA4U app on his phone, framed by a SIM-card outline

RICA4U

Verify once, RICA anywhere

Explore South Africa's first fully digital, network-agnostic SIM registration platform — built on Contactable's orchestration infrastructure.
Magnifying glass revealing a businessman behind the search 'Who's really in control?'

Dominion UBO

You can't manage what you can't see

Explore end-to-end UBO and beneficial ownership verification built for stronger control, clearer evidence and more defensible compliance.
Man touching a glowing 'Trusted' identity panel beside the words 'Layer the truth'

Our Blog

Signals & shifts in digital identity

What's shifting in identity, fraud and compliance — and how to move with it, early and with clarity.

Complex journeys. One identity layer.

"Contactable have helped us implement a reliable verification process as part of our compliance infrastructure. Their team was responsive, the integration was straightforward, and the solution has performed consistently for our operational teams."

Patrick Laka

Head of Operational Compliance and Fraud | GoTyme Bank

Independent global report

Regional Leader
Middle East & Africa

Contactable named a Regional Leader for Middle East & Africa, alongside Experian and TransUnion.

Source:
Liminal, "The Rise of Integrated Identity Platforms," 2023

Answers

Common questions from compliance leads, fraud heads and digital teams across SA enterprise.

It connects every identity decision — verification, biometrics, AML screening, UBO checks, reauthentication — in one orchestration layer. You get a single API and a single audit trail across every customer journey, instead of running five vendors and stitching the gaps yourself.

Point solutions handle one signal at a time. We orchestrate every signal across the customer journey — onboarding, transaction, re-authentication, ongoing monitoring — so your fraud, compliance and growth teams work from the same identity foundation.

Most integrations are live in weeks, not months. The platform is API-first and exposed through a single integration point — once that's in, capabilities can be turned on without re-architecting.

FICA, FATF grey-listing obligations and POPIA are designed into the platform. ISO 27001 certified data handling and a defensible audit trail mean compliance is the floor, not the ceiling.

Yes. Citizen identities are verified and KYC'd across 15 African countries, with document and biometric coverage that extends globally where required.

Something we
haven't covered?

Our team can walk through your specific setup.

Contact Us

Integrate once.

Power every identity journey.

When your customers arrive with digital credentials, we're the platform that's ready to meet them. See what one connected layer looks like.

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