Who Is Contactable?
Contactable specialises in Biometric and Digital Identity Proofing in South Africa. Identity Proofing is a set of activities that provides a high level of confidence that the digital identity claimed by a new customer or user corresponds to the owner of that real-world identity.
We understand digital identity onboarding, KYC, identity verification and validation. We implement industry and company customer centric solutions for a wide range of businesses in South Africa and across the African continent
We automate the connection of identities safely and securely to people, organizations, services and things (IOT) – across customer ecosystems. Our platform is designed to assist you in validating that the real-world identity exists, that the digital identity matches, and that the person making the identity claim also matches.
“As we prepare for a post-COVID era – we need to rethink our processes. The world has changed and so have customer behaviours. Our technologies facilitate a No Touch, post-COVID world. At the centre of this, is our federated digital identity, AI orchestration and biometrics platform.”
Who Is Contactable?
Contactable specialises in Biometric and Digital Identity Proofing in South Africa. Identity Proofing is a set of activities that provides a high level of confidence that the digital identity claimed by a new customer or user corresponds to the owner of that real-world identity.
We understand digital identity onboarding, KYC, identity verification and validation. We implement industry and company customer centric solutions.
We automate the connection of identities safely and securely to people, organizations, services and things (IOT) – across customer ecosystems. Our platform is designed to assist you in validating that the real-world identity exists, that the digital identity matches, and that the person making the identity claim also matches.
“As we prepare for a post-COVID era – we need to rethink our processes. The world has changed and so have customer behaviours. Our technologies facilitate a No Touch, post-COVID world. At the centre of this, is our federated digital identity, AI orchestration and biometrics platform.”
Latest News From Contactable?
December 20, 2021
KYC trends for 2022
KYC Trends for 2022 The way customers are engaging in today's new digital world has changed and is still evolving rapidly. We
October 16, 2021
A podcast with Shaun Strydom
One World Identity (OWI) recently rebranded to Liminal. The OWI podcast series is the leading voice on global trends in the Digital Identity space. They recently invited Contactable Founder and CEO, Shaun Strydom to record a podcast with Cameron D’Ambrosi.
September 15, 2021
Contactable Sponsors Tadhack South Africa 2021
Following our successful Gold sponsorship of the 2020 event, Contactable is happy to announce that we are again a Gold Sponsor of the 2021 Tadhack, run by MTN.
Biometric Identity Proofing & Solutions
We recognise that not all businesses in South Africa run the same way – even in the same industries. Our solutions are quick to configure to accurately match your specific requirements. We leverage our experience in building frictionless customer-centric identity solutions to assist you in achieving your desired business outcomes.
Leading companies around South Africa and globally in the Financial Services, Telco, Real Estate, Insurance, Retail and Automotive sectors are using Contactable’s expertise, platform and products to ensure compliance and enhance the customer experience.
Biometrics
Traditional methods of identity proofing using personally identifiable information (PII) is no longer adequate due to the numerous data breaches of such sensitive information.
Verifying previous addresses, phone numbers and mother’s maiden names is outdated and insufficient. Layering biometrics on top of specific types of PII verification and government issued IDs can dramatically improve user identity assurance. Contactable utilises numerous biometrics to deliver this assurance:
Product Overview
By the time you’ve read this product overview, we would have on-boarded a new customer. On-boarded client’s information is available to your organization. It is kept in sync as the client’s personal information changes. Minimizing user friction during the identity proofing process is critical for reducing customer abandonment and user dissatisfaction.
- 01.Provide consent
- 02. Enter ID number or passport number
- 03. Take a selfie (the liveness test algorithm runs in the background)
- 04. Provide your address for data-source verification
- 05. Scan or Upload any required KYC documentation
- 06. All done!
Product Overview
By the time you’ve read this product overview, we would have on-boarded a new customer. On-boarded client’s information is available to your organization. It is kept in sync as the client’s personal information changes. Minimizing user friction during the identity proofing process is critical for reducing customer abandonment and user dissatisfaction.
- 01.Provide consent
- 02. Enter ID number or passport number
- 03. Take a selfie (the liveness test algorithm runs in the background)
- 04. Provide your address for data-source verification
- 05. Scan or Upload any required KYC documentation
- 06. All done!
Solving Industry Identity Challenges
Biometric Identity Proofing is integral for organisations that are required to build trust with their customers, sell their products and services and be compliant whilst doing so. Contactable has been engaged across numerous industries to leverage our Digital Identity experience and build frictionless customer-centric solutions for our clients.
Each solution has to deal with poor data quality from customers, protection of the customers’ identity and never compromise on risk, reputation or security.
The opportunity to transact digitally with customers is no longer restricted to the financial services sector – all industries have the opportunity to transform their business model and offering.
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PUBLIC SECTOR
Customer-centric service delivery made easy with the creation of a Digital Citizen relationship. Imagine if your local and national government interacted with you in the same way you interact with your bank or local mobile phone provider. After the establishing of a digital relationship and the addition of a biometric, the opportunities for future services are endless.
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RETAIL
The shift to online retail is obvious. Expand your product range by establishing a trusted, secure digital identity relationship with your customer and ensure compliance with regulatory requirements.
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FINANCIAL SERVICES AND INSURANCE
Customer identification is at the centre of almost all financial services processes. Compliance with regulations, internal risk requirements and cross-selling opportunities are core to your success. Eliminate the manual back-office activity and put the processes in the hand of your customer. Open bank accounts with an end-to-end digital customer journey.
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ONLINE GAMING
More and more regulated gaming is moving to online. These platforms are unfortunately vulnerable to criminal activity. Compliance with regulation is important to maintain the integrity of your platform. Opportunities exist to allow the customer to maintain their online anonymity whilst remaining compliant.
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TELECOMMUNICATIONS
Telecommunication companies are expanding their product range and adding new offerings to customers such as mobile money, insurance and other retail products. Central to this is the digital identity and the ability to federate the expanded offering across one identity relationship. Compliance with FICA and RICA is obligatory and offering customers a self-service is a ticket to the game.
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MOTOR DEALERSHIPS
Motor dealerships are accountable institutions and required to comply with FICA. Customers can be pre-screened for creditworthiness and vehicle affordability. Frictionless onboarding and approval of financial and insurance offering followed by digital signing of contracts. [READ MORE]
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HEALTHCARE
Onboard patients in the same way financial institutions and retailers onboard customers. Attach biometrics to the identity and manage patient records securely, remotely and with easy integration to medical aid schemes.
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BLOCKCHAIN SOLUTIONS
Digital identities are becoming central components of many blockchain solutions. Especially if individuals are required to be connected to devices or products in the blockchain ecosystem.
Proud to work with
We respect our partners confidentiality and don’t list our client or partner names on our website. Our platform is being used extensively by large corporates and SME’s across many sectors for digital onboarding, e-KYC, Self-RICA and identity proofing requirements. The AI-driven platform completes between 150,000 and 200,000 KYC’s every month with >90% completed programmatically (i.e. self-KYC and no client intervention).
Our platform processes between 25 to 30 million API calls per month for processes that require biometrics, data, onboarding, workflows, identity verification and system integrations.
Financial services – Insurance
Financial services – Motor vehicle finance & insurance
Retail, consumer & property
Financial services – Digital banking and merchants
F&I solution approved by four leading South African banks
Telco
What Makes Us Different
